We accept returns within 14 days of delivery, provided the following conditions are met:
Items must be unused, unopened, and in their original packaging
Proof of purchase is required (receipt or order number)
Trees and live products must be returned in saleable condition and not planted
To initiate a return, email us at info@klonservices.ca with your order number and reason for return.
Once we receive and inspect your return, we will notify you. If approved:
A refund will be issued to your original payment method within 7–10 business days
Original shipping costs are non-refundable
You will be responsible for return shipping costs unless the item was incorrect or damaged
We only replace items if they are defective or damaged. If you need to exchange it for the same item:
Send us an email at info@klonservices.ca
Once we receive and inspect the item, we’ll confirm the exchange.
If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery at info@klonservices.ca with photos and your order number. We’ll make it right!
The following items are non-returnable:
Discounted or clearance items
Custom orders
Perishable supplies (e.g., fertilizers if opened)
